Privacy Policy

This policy explains what happens to personal data in connection with this website. It does not cover the personal data we process when acting for a client on a matter; that is dealt with separately in our terms of business and in the information we give clients at the outset of an engagement.

Who is responsible

Jillingham and Co Solicitors is the data controller for the personal data described in this policy.

Our address is Second Floor, 44 Candleriggs, Glasgow G1 1LD. Questions about this policy should be sent to privacy@jillingham.com.

Analytics, and your choice about it

This site uses Google Analytics, and only if you agree to it. You are asked once, on a banner, and nothing is loaded and no request is made to Google until you press "Accept analytics".

• If you accept, Google Analytics sets two cookies and records that a page was viewed. What that involves is set out in our Cookie Policy.
• If you decline, or if you ignore the banner, no cookie is set and no data about your visit is sent anywhere.
• You can change your mind at any time using Cookie settings in the footer of any page. Withdrawing consent also deletes the cookies.

Our lawful basis for analytics is your consent, and you may withdraw it at any time without affecting anything that happened before you did.

What we do not do has not changed. There is no advertising or remarketing on this site, no social media pixels, no heatmapping and no session recording. We do not sell or share data with anyone for their own purposes, and we do not attempt to identify individual visitors. Google Signals and advertising personalisation are switched off, and IP addresses are anonymised.

Data sent to Google

Where you have consented, Google Analytics processes information about your visit, including your approximate location derived from an anonymised IP address, your device and browser, and the pages you viewed. Google acts as our processor for that data and may transfer it outside the United Kingdom under its own safeguards.

You can opt out of Google Analytics on every website you visit by installing Google's browser add-on.

What we do collect

If you use the contact form

We ask for your name, your email address and your message. Your organisation, telephone number and the area your enquiry relates to are optional.

We use that information for one purpose only: to read your enquiry and to reply to it. It is not used for marketing, it is not shared with anyone outside the firm, and it is not sold or transferred to any third party for their own purposes.

Our lawful basis is that processing is necessary to take steps at your request before entering into a contract, and where that does not apply, our legitimate interest in responding to enquiries about our services.

Where the firm has configured an email delivery service, your enquiry is forwarded to a firm mailbox through that service. Where it has not, a redacted record is written to a log on the server.

That record holds no direct identifier. Your email address is stored only as an irreversible hash, your name is reduced to its initials, whether you gave an organisation or a telephone number is recorded only as a yes or no, and no IP address is recorded at all.

It does retain one thing from you directly, being a short truncated extract of your message: the first 120 characters, with any email addresses, telephone numbers and web addresses stripped out of it. That much is kept so that we can distinguish a genuine enquiry from an abusive one. It is a small amount of text, but it is text that you wrote, and we would rather describe it accurately than call the record anonymous. If you would prefer that no extract of your words existed at all, please telephone or email us instead of using this form.

Retention. That redacted log is kept for 90 days and then deleted. Its purpose is to allow us to confirm that an enquiry was received and to detect abuse of the form. The reply we send you, and any correspondence that follows, becomes part of our ordinary correspondence records and is retained in accordance with our file retention policy.

If you email or telephone us

We keep what you send us for as long as is necessary to deal with your enquiry and, where it becomes a matter, in accordance with our file retention policy.

Technical information handled by our hosting provider

This site is served by a third-party hosting provider. Like any web host, it processes the technical information necessary to deliver a page to you — including your IP address and the request your browser makes — and may retain short-term operational logs for security and reliability. We do not use that information for analytics and we do not combine it with anything else.

The map on our contact page

The map showing our office uses map tiles served by the OpenStreetMap Foundation. When your browser loads those tile images, a request is made directly from your device to their servers, which necessarily discloses your IP address to them. No cookie is set by this. If you would prefer not to make that request, the page works without it: our address is published as ordinary text beside the map.

Where your data is processed

Personal data submitted through this site is processed within the United Kingdom and the European Economic Area, or in a country subject to appropriate safeguards under applicable data protection law.

Your rights

You have the right to ask us for a copy of the personal data we hold about you, to have inaccurate data corrected, to have data erased in certain circumstances, to restrict or object to processing, and to receive certain data in a portable form. Where we rely on legitimate interests you may object to that processing at any time.

To exercise any of these rights, write to privacy@jillingham.com. We will respond within the period the law allows.

Please note the practical effect of our redaction: because contact-form records are stored without your name, address or full message, we may be unable to identify a record as yours. That is a consequence of holding as little as possible, and where it applies we will explain it rather than ask you for further identifying information.

Complaints

If you are unhappy with how we have handled your personal data, please tell us first so that we can put it right. You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection, at ico.org.uk.

If your complaint is about the service we have provided as solicitors rather than about data protection, our Complaints Procedure explains what to do.

Changes to this policy

We will update this page if what we do changes. The date at the top records when it was last reviewed.